Terms of Service

1. About these terms

We may offer different features to homeowners and to tradies; where a section applies to only one, it says so. These terms, the Privacy Policy, and any plan details shown at sign-up together form our agreement with you.

2. Who can use ReturnMate

You must be at least 18 and able to enter into a binding contract. If you create a tradie account you confirm you are authorised to act for that business and that the details you provide (including your ABN, where supplied) are accurate.

3. Your account

You are responsible for activity under your account and for keeping your sign-in details secure. Tell us promptly if you suspect unauthorised access. You must give us accurate information and keep it up to date.

4. What ReturnMate is (and is not)

ReturnMate is a record-keeping and communication tool. We are not a marketplace, we do not bid out or resell your work or your customers, and we are not a party to any quote, contract, or work performed between a homeowner and a tradie. We do not guarantee any tradie's work or any homeowner's conduct. Any dealings between a homeowner and a tradie are solely between them.

5. Homeowner terms

You can save tradies, record past jobs, add properties, and choose which reminders you receive. You decide whether your approved jobs appear in our discovery showcase — it is off unless you switch it on, and you can switch it off at any time (see the Privacy Policy). Only record details about a tradie that are accurate and that you are entitled to provide.

6. Tradie terms

As a tradie you can record jobs, invite customers, build a portfolio and send messages to customers who have opted in. You agree that:

• you will only enter a customer's personal details where you are authorised to do so, and you warrant you have that authority;
• you will only send marketing messages to customers who have consented or who fall within the Spam Act 2003 inferred-consent window, and you will honour opt-outs (our system also enforces this); and
• your business details and the job information you publish are accurate and not misleading.

To the extent permitted by law, you indemnify us against claims and losses to the extent they arise from your breach of these terms or your unlawful use of the service (for example, messaging people without the required consent, or uploading customer data you were not authorised to provide). This indemnity is reduced to the extent that we caused or contributed to the loss.

7. Your content

You keep ownership of the content you provide (job details, photos, logos, banners, notes). You grant us a non-exclusive licence to host, process and display that content only as needed to operate the service for you — for example, generating a job's share page or, where the relevant homeowner has opted in, showing it in the discovery showcase. You are responsible for having the rights to the content you upload.

8. Acceptable use

You must not use ReturnMate to break the law, send unsolicited or deceptive messages, upload content you do not have the rights to, attempt to access other users' data, or interfere with the security or operation of the service.

9. Fees and billing (tradies)

Homeowner accounts are free. Tradie plans may include a monthly subscription fee plus a per-message charge for messages sent above the allowance included in your plan. The current plans, inclusions and rates are shown at sign-up and in your billing settings.

• Subscriptions renew automatically each billing period until you cancel.
• You can change your plan, update your payment method, or cancel at any time through the billing portal in your account; cancellation takes effect at the end of the current period.
• We will give you reasonable prior notice of any change to your fees or plan inclusions, and you may cancel if you do not accept the change.
• Fees are in Australian dollars and are processed by our payment provider. Except where the Australian Consumer Law requires otherwise, fees already paid are non-refundable.

10. Your consumer rights (Australian Consumer Law)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where we are able to limit our liability for a failure to meet a non-excludable guarantee in relation to services, our liability is limited (at our option) to re-supplying the services or paying the cost of having them re-supplied.

11. Availability and liability

We work hard to keep ReturnMate available and accurate, but the service is provided on an “as is” basis. Subject always to section 10, and to the extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from matters outside our reasonable control (such as a third-party provider outage), and our total liability arising from the service is limited to the fees you paid us in the 12 months before the claim.

12. Suspension and termination

You can close your account at any time from Your account. We may suspend or close an account that breaches these terms or the law; where it is reasonable to do so we will give you notice and an opportunity to fix the problem first. We may suspend access immediately where needed to protect the service or other users. On closure, the data-deletion process in our Privacy Policy applies.

13. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these terms.

14. Changes to these terms

We may update these terms from time to time. We will post the new version here and update the date above, and we will take reasonable steps to notify you of material changes. If you continue to use ReturnMate after a change takes effect, you accept the updated terms; if you do not accept a material change, you may close your account.

15. Governing law

These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland. This does not limit any rights you have under the Australian Consumer Law or other law that applies regardless of the chosen jurisdiction.

16. Contact

Questions about these terms? Email us at support@returnmate.au.